Policies & Guidelines
Our commitment to transparency, inclusivity, and trust. Please review our guidelines to understand how we operate and support our community.
Conference Terms & Liability Waiver
Last Updated: March, 2026​
If you are attending an NSA event, including the Annual Conference, please take a moment to review the terms below. These help us create a safe, respectful, and supportive experience for everyone.
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​By completing your registration and attending the conference, you acknowledge that you have read, understood, and agreed to these terms.
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1. Participation and Assumption of Risk
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The NSA Annual Conference includes workshops, group discussions, social events, and other activities.
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You agree to follow all applicable local laws and venue policies during the event.
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By attending, you understand that participation is voluntary and that you assume responsibility for your own well-being throughout the event.
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2. Release of Liability
To the fullest extent permitted by law, you agree to release and hold harmless the National Stuttering Association, its staff, volunteers, partners, and event venues from any claims, liabilities, or damages arising from your participation in the conference.
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3. Personal Responsibility
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You are responsible for your own health, safety, and personal belongings during the conference.
The NSA is not responsible for lost, stolen, or damaged items.
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4. Medical and Emergency Situations
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In the event of a medical emergency, you authorize conference staff to seek appropriate assistance on your behalf if necessary.
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You are responsible for any medical expenses incurred.
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5. Photography and Media Release​
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The NSA may capture photos and videos during the conference for educational, promotional, and community purposes.
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By attending, you grant permission for your image, voice, or likeness to be used by the NSA unless you notify us otherwise in writing.
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6. Code of Conduct
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The NSA is committed to creating a welcoming, respectful, and inclusive environment.
By attending, you agree to:
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Treat all participants with respect
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Support a safe and inclusive space
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Follow all conference guidelines
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The NSA reserves the right to remove any participant whose behavior is disruptive or harmful to others.
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7. Agreement​
By completing your registration, you acknowledge that you have read, understood, and agreed to these terms.
Social Media Policy
Last Updated: February, 2026​
The National Stuttering Association’s (“NSA”) official social media pages (Facebook, Instagram, LinkedIn, YouTube, and Pinterest) are spaces for people who stutter, family members, professionals, stuttering allies, and community members to connect, share experiences, and support one another.
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Community Standards
Our social profiles serve as an open and welcoming forum for discussion. We encourage respectful, supportive conversations that reflect our community's values. Please keep comments constructive and appropriate, and comply with the social platforms' terms and policies.
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While our goal is always to maintain an inclusive and supportive environment, we reserve the right to remove content, including links to external websites that we determine (at our sole discretion) to be unlawful, misleading, threatening, defamatory, obscene, or otherwise inappropriate at any time. This may include, but is not limited to:
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Spam or repetitive posting
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Personal attacks, harassment, or bullying
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Profanity or offensive language
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Off-topic or disruptive comments
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Duplicate posts
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Content promoting unrelated third-party pages, services, or organizations
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Advertisements or solicitation
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Content impersonating another individual or organization
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Promotion or encouragement of illegal activity
We also reserve the right to restrict or ban users whose posts or behavior violate these guidelines. We do our best to monitor our comments closely, but things may occasionally be missed. If you notice something concerning that needs our attention, please send us a direct message.
Content Rights & Permissions
By submitting or commenting with testimonials, comments, photos, videos, or other content on any of our social pages or posting your own content with NSA-branded hashtags, you grant the NSA permission to use, publish, reproduce, modify, and distribute your content for lawful purposes. This may include educational, informational, or promotional use across our platforms, including our website, social media, and marketing materials.
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Please only share photos or videos that you have permission to share. If individuals appear in your content, you must have their consent. If a minor appears in your content, permission must be granted by a parent or legal guardian.
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Intellectual Property
All NSA graphics, artwork, educational materials, and branded visuals are the intellectual property of the National Stuttering Association. These materials may not be copied, altered, reproduced, redistributed, or repurposed in any form without prior written authorization from the NSA.
Medical Disclaimer
The NSA does not provide medical, therapeutic, or clinical advice through social media. For specific guidance related to speech, therapy, or medical concerns, please consult a qualified professional.
Accessibility Statement
Last Updated: January, 2026
The National Stuttering Association is committed to making our website accessible and inclusive for all users, including individuals with disabilities. We want every visitor to be able to navigate, understand, and interact with our content easily and independently.​​
What web accessibility is
Web accessibility ensures that people with disabilities can use websites with the same ease and experience as everyone else. This includes individuals who rely on assistive technologies such as screen readers, keyboard navigation, and other tools.
Our Measures
We follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and have implemented features including: compatibility with screen readers, keyboard-friendly navigation, clear and consistent layout, descriptive alt text, and logical heading structure.
Third-Party Content
Some parts of the website may include third-party content. While we strive for full accessibility, some limitations may exist outside our control.
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Physical Accessibility
We are also committed to accessibility at in-person events and facilities, with accommodations available upon request.
Contact Us regarding Accessibility
Tammy Flores
Executive Director
Phone: +1 800-937-8888
Email: info@westutter.org
Privacy Policy
Last Updated: January, 2026
We are committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you visit our website or interact with us.
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Information We Collect
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Personal Information: You Provide when you register for events/memberships, donate, subscribe, or contact us.
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Device & Usage Data: Such as IP address, browser type, and browsing behavior collected via cookies, log files, and analytics tools.
How We Use Your Information
We use collected information to process transactions, communicate with you, improve the site, and prevent fraud.
Cookies & Analytics
We use cookies and services like Google Analytics (which does not collect identifiable personal information) to understand site use. You can disable cookies in your browser.
Sharing Your Information
We do not sell your personal information. We only share data with trusted service providers necessary to perform site functions (e.g., payments, email delivery).
Behavioral Advertising
With consent, we may use data for limited advertising. You can adjust preferences via tools like Facebook Ad Settings and Google Ad Settings.
Your Rights (CCPA & GDPR)
Users — especially California residents and EU/EEA residents — have rights around access, correction, deletion, and data portability. To exercise these, email info@WeStutter.org
Data Retention & Security
We keep data as needed for legal compliance or business purposes and use industry-standard security protocols.
Children’s Privacy
We do not knowingly collect personal data from children under 13 without parental consent.
Refund Policy
Event/Cancellation Refunds
Please notify us at least 24 hours before an event if you need to cancel.
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If we cancel, refunds are issued within 7–10 business days.
Annual Conference Refunds
Before June 1st
After June 1st
Full refund
No refunds
Merchandise Refunds
Requirements
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Item must be purchased directly from us
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Request must be within 10 days of purchase
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Item must be unused and in original condition
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Proof of purchase required
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Processing Time: ~5 business days once approved.
Note: Return shipping costs are not refundable.
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For questions or assistance with refunds, contact info@westutter.org