Accessibility Statement

Last Updated: January, 2026

The National Stuttering Association is committed to making our website accessible and inclusive for all users, including individuals with disabilities. We want every visitor to be able to navigate, understand, and interact with our content easily and independently.

What web accessibility is

Web accessibility ensures that people with disabilities can use websites with the same ease and experience as everyone else. This includes individuals who rely on assistive technologies such as screen readers, keyboard navigation, and other tools.

Our Accessibility Measures

We follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and have implemented features including: compatibility with screen readers, keyboard-friendly navigation, clear and consistent layout, descriptive alt text, and logical heading structure.

Third-Party Content

Some parts of the website may include third-party content. While we strive for full accessibility, some limitations may exist outside our control.

Physical Accessibility

We are also committed to accessibility at in-person events and facilities, with accommodations available upon request.

Contact Us

If you have trouble accessing our site or suggestions, contact:

Tammy Flores, Executive Director
+1 800-937-8888
info@westutter.org

Privacy Policy

Last Updated: January, 2026

We are committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you visit our website or interact with us.

Information We Collect

Personal Information You Provide when you register for events/memberships, donate, subscribe, or contact us.
Device & Usage Data such as IP address, browser type, and browsing behavior collected via cookies, log files, and analytics tools.

How We Use Your Information

We use collected information to process transactions, communicate with you, improve the site, and prevent fraud.

Cookies & Analytics

We use cookies and services like Google Analytics (which does not collect identifiable personal information) to understand site use. You can disable cookies in your browser.

Sharing Your Information

We do not sell your personal information. We only share data with trusted service providers necessary to perform site functions (e.g., payments, email delivery).

Behavioral Advertising

With consent, we may use data for limited advertising. You can adjust preferences via tools like Facebook Ad Settings and Google Ad Settings.

Your Rights (CCPA & GDPR)

Users — especially California residents and EU/EEA residents — have rights around access, correction, deletion, and data portability. To exercise these, email info@WeStutter.org

Data Retention & Security

We keep data as needed for legal compliance or business purposes and use industry-standard security protocols.

Children’s Privacy

We do not knowingly collect personal data from children under 13 without parental consent.

Refund Policy

Event/Cancellation Refunds

Please notify us at least 24 hours before an event if you need to cancel. If we cancel, refunds are issued within 7–10 business days.

Annual Conference Refunds

Before June 1st: full refund minus a $75 processing fee
After June 1st: no refunds issued

Merchandise Refunds

To qualify for a refund:

Item must be purchased directly from us
Request must be within 10 days of purchase
Item must be unused and in original condition
Proof of purchase required

Refunds are processed within ~5 business days once approved. Return shipping costs are not refundable.

For questions or assistance with refunds, contact info@westutter.org